Right of cancellation

Instructions on the right of cancellation

Consumers have a 14-day right of cancellation. 

Right of cancellation 

You have the right to cancel this contract within 14 days without giving reasons.

The deadline for cancellation is 14 days from the date on which you take or a third party named by you, who is not the carrier, takes possession of the goods.

To exercise your right of cancellation, you must inform us (Porsche eBike Performance GmbH, Marie-Curie-Straße 6, 85521 Ottobrunn, Germany, tel: +49 (0)89 / 540462-300, email: webform at www.fazua.com/support/contact/ or info@fazua.com) by making a clear declaration (e.g. in the form of a letter sent by post or an email) of your decision to cancel this contract. You may use the attached model cancellation form but you are not required to do so.

To meet the cancellation deadline, it is sufficient for you to send your declaration, stating that you are exercising your right to cancel the contract, before expiry of the cancellation period.


Effects of cancellation

If you cancel this contract, we will refund you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you chose a method of delivery other than the cheapest method of delivery we offer which is standard delivery) without undue delay and no later than 14 days from the day on which we receive your declaration stating that you wish to cancel this contract. Unless otherwise expressly agreed with you, we will make such refunds using the same method of payment that you used for the original transaction; under no circumstances will you be charged a fee for this refund. We may refuse the refund until we have received the goods you wish to return or until you have provided proof that you have sent the goods back, whichever is the earlier.

You must send the goods back or hand them over to us or to Lufapak GmbH, Carl-Borgward-Straße 20, 56566 Neuwied without undue delay but no later than 14 days from the day on which you informed us that you are cancelling this contract. The deadline will be deemed met if you return the goods before the end of the 14-day period. You will bear the direct costs of returning the goods. You are liable for any diminished value of the goods only of this diminished value results from any unnecessary handling of the goods to establish the quality, properties and functioning of the goods.


Template cancellation form

(If you wish to cancel the contract, please complete and return this form.)

  • To Porsche eBike Performance GmbH, Marie-Curie-Straße 6, 85521 Ottobrunn, Germany, email: webform at www.fazua.com/support/contact/ or info@fazua.com
  • I/we (*) hereby cancel the contract I/we (*) concluded for purchase of the following goods (*)/performance of the following service (*)
  • Ordered on (*)/ received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is being submitted as a hard copy)
  • Date


(*) Delete as appropriate.